Shipping & Returns

SHIPPING POLICY

Aardvark Straws offers free shipping on all orders, regardless of minimum order value.

Aardvark Straws does not ship to PO Boxes.

Hoffmaster Group, Inc. / Aardvark Paper Drinking Straws are not responsible for any additional fees, including taxes. US shipments only, we do not ship internationally.

Orders received by 12:00 pm CST will ship the next business day. Orders received after 12:00 pm CST will ship the following business day. Important Note: Our warehouse is closed on Fridays, therefore any orders received after 12:00 pm CST on Thursday will ship on the following Monday.

Orders are fulfilled subject to demand. Lead times are published as follows and may be amended from time to time, without further notice. An Aardvark representative will inform you of any changes to the published Lead Times when the order is placed.

Lead time for Custom Orders is typically within 8 weeks.

Lead time for New Custom Items is typically within 8 weeks.

RETURN POLICY

Due to Health and Safety concerns, we have a No Returns policy once the Product has left the custody of Hoffmaster Group, Inc. / Aardvark Paper Drinking Straws. The only exception to this policy is where a claim is made for a defect in materials or workmanship.

Product Replacement Circumstances:

Defective Product
Should an item be found to be defective upon receipt, please notify an Aardvark representative at
855-230-5281. An Aardvark representative will work with you to have the defective product returned at no charge. The Aardvark representative will issue an RMA (Return Material Authorization) along with instructions for the return of the Product. No Product is to be returned without a properly documented RMA prior to Buyer’s delivery to a common carrier. The RMA must accompany the return shipment. Returned items must be returned in their original quantity ordered and include the original carton, packaging, and receipt paperwork within 10 business days of receipt of the product. Defective products will be replaced as soon as possible. All orders are non-refundable.

If Your Order Does Not Arrive
Please wait seven days to notify us if your merchandise does not arrive. We will assist the Buyer in filing a tracer with the selected carrier by providing pertinent information that may be required. Upon notification from the carrier of a non-delivery, the merchandise will be replaced.